Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we use it.

At ThinkFlowNext, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis services and educational platforms. We operate under Taiwan's Personal Data Protection Act and international privacy standards.

Effective Date: January 15, 2025
Information We Collect

We collect information that helps us provide better financial analysis services and educational content. Here's what we gather and why:

Personal Information

  • Contact details: name, email address, phone number, and business address
  • Professional information: job title, company name, industry sector
  • Educational background: relevant certifications, experience level
  • Financial data: business metrics you share for analysis purposes

Technical Information

Our systems automatically collect certain technical data to improve your experience:

  • Device information: browser type, operating system, screen resolution
  • Usage patterns: pages visited, time spent on site, feature interactions
  • Network data: IP address, location data (city/region level only)
  • Performance metrics: load times, error reports, system diagnostics
How We Use Your Information

We use your information solely to provide and improve our services. Here's exactly how:

Purpose Data Used Legal Basis
Service delivery Contact info, business data Contract performance
Course enrollment Personal info, payment data Contract performance
Support services Contact info, usage data Legitimate interest
Platform improvement Usage patterns, feedback Legitimate interest
Security monitoring Technical data, access logs Legitimate interest

We Never:

  • Sell your personal information to third parties
  • Use your business data for our own commercial purposes
  • Share confidential financial information without explicit consent
  • Send unsolicited marketing emails after you opt out
Data Sharing and Third Parties

We carefully limit who has access to your information. We only share data when necessary for service delivery or legal compliance:

Service Providers

We work with trusted partners who help us deliver our services. All partners sign strict confidentiality agreements:

  • Payment processors for secure transaction handling
  • Cloud hosting providers for data storage and platform operation
  • Email service providers for course communications
  • Analytics tools for website performance monitoring

Legal Requirements

We may disclose information when required by Taiwan law or to protect our rights and users' safety. This includes:

  • Compliance with court orders or legal investigations
  • Cooperation with financial regulatory authorities
  • Protection against fraud or security threats
  • Enforcement of our terms of service
Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

Access Right

Request a copy of all personal information we hold about you. We'll provide this within 30 days in an easily readable format.

Correction Right

Update or correct any inaccurate personal information. You can do this through your account settings or by contacting us directly.

Deletion Right

Request deletion of your personal information when it's no longer needed for the original purpose or you withdraw consent.

Processing Restriction

Limit how we use your information while we verify accuracy or resolve disputes about processing.

Data Portability

Receive your personal information in a structured format that you can transfer to another service provider.

Objection Right

Object to processing based on legitimate interests or opt out of marketing communications at any time.

How to Exercise Your Rights

To exercise any of these rights, simply contact us at [email protected] or call +886228120208. We'll verify your identity and process your request within 30 days. There's no fee for most requests, though we may charge reasonable administrative costs for excessive or repetitive requests.

Data Security and Retention

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure:

Security Measures

  • 256-bit SSL encryption for all data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication for admin access
  • Encrypted database storage with restricted access
  • Employee background checks and confidentiality training
  • Automated backup systems with disaster recovery procedures

Data Retention Periods

Data Type Retention Period Reason
Account information Until account deletion + 2 years Service provision, legal compliance
Financial analysis data 5 years after project completion Professional standards, audit requirements
Course enrollment records 7 years after completion Educational compliance, certification tracking
Website usage logs 12 months Security monitoring, performance optimization
Marketing communications Until opt-out + 30 days Preference management
International Data Transfers

While our primary operations are based in Taiwan, some of our service providers operate internationally. When we transfer your data outside Taiwan, we ensure appropriate safeguards:

  • We only use providers in countries with adequate data protection laws
  • All international transfers include contractual data protection clauses
  • We conduct regular audits of international service providers
  • Sensitive financial data remains within Taiwan-based systems when possible

Current International Partners

Our cloud infrastructure partners operate in Singapore and Japan, both of which have robust data protection frameworks. Payment processing occurs through providers certified under international security standards including PCI DSS Level 1 compliance.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Here's what we use and why:

Essential Cookies

These cookies are necessary for the website to function properly. They cannot be switched off:

  • Authentication cookies to keep you logged in
  • Security cookies to prevent fraud
  • Session cookies to maintain your preferences

Analytics Cookies

With your consent, we use these to understand how you use our site:

  • Page view tracking to identify popular content
  • User journey analysis to improve navigation
  • Performance monitoring to optimize loading speeds

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality.

Policy Updates and Changes

We review and update this privacy policy annually or when we make significant changes to our data practices. When updates occur:

  • We'll notify you via email at least 30 days before changes take effect
  • We'll post the updated policy on our website with a new effective date
  • For significant changes, we may request your renewed consent
  • You can always access previous versions by contacting us

Version History

This policy was last updated on January 15, 2025. Previous version was effective from March 2024. Major changes include enhanced user rights explanations and updated data retention schedules to reflect current business practices.

Privacy Questions? We're Here to Help

If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to reach out. Our privacy team typically responds within 2 business days.

Email: [email protected]
Phone: +886228120208
Address: No. 227, Shude Road, Taiping District, Taichung City, Taiwan 411
Privacy Officer: Available Monday-Friday, 9:00 AM - 6:00 PM (Taiwan Time)

For urgent privacy concerns or potential security issues, please call our main number and ask to speak with our privacy team immediately.